Good Bye Hutch!!!

Its been a frustrating month before Hutchison Essar could be said good bye and welcome the new people in. The old alliance though a rocky one was fully capable in not to fulfilling most of the needs. But.. There is always a big BUT when it comes to after sale service they were the best in giving the worst nightmare to people. Weak/No signal, Unprofessional support staff, loads of delay to get the call through to talk to those Unprofessional support guys, and on top of all these I was given a call on the very next of my bill generation to pay up my bills else the outgoing would be barred.

I hope that the new alliance would do something better for me. As I gather from people that the new guys have a really good infrastructure, good customer support, their bills are given in a better way, they provide better connectivity and on top of that they don’t piss you off.

If you guys are thinking that I am talking about the new Vodafone and Essar alliance than you are wrong. my job profile just let me make decision pertaining to writing line and lines of codes and not making any decision. This is to announce that I am formally leaving the hutch number and migrating to Airtel.

P.S.-> Though Airtel will make a Bigger hole in my pocket but the service is worth the cost.

Update:

Looks like the Hutch guys make sure that I pay them more than the service they are worth of before I lay down the sim card to peace.

Let me give a little background. My plan gives me an offer that by paying 149 Rs extra my STD will be 1Rs. My plan also offers me 600 Minutes of local calls. and my current unbilled amount is Rs.621.20. When I asked them to cancel my connection the Lady at the Hutch shop tells me that I wont be eligible for the discounts as I am getting the connection terminated in middle of billing cycle. and I have to pay off the bills without any discount. what a bummer. so the number would be canceled after a while but the new number is being used. It seems that Hutch just knows to drink money from its consumer and give little or no service.

3 thoughts on “Good Bye Hutch!!!”

  1. I’ve been with hutch for the last 3 years and never had such a problem during this period. Probably the service standard varies in different circles.

    Over here we have similar problems (like you) with BSNL, Airtel sends 30 spam sms’s per day and Idea is not that popular. I, however, am against the hutch-vodafone tie up cause if vodafone has it’s way (like in europe) – we might have to live with company branded phones with limited firmware functionalities.

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  2. I also have a hutch number and it seems that both hutch and airtel sucks big time in matter of spam but airtel gives a better connectivity.

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  3. Thanks for the comment. .. I agree with you… I will think about going back when they learn for themselves how to bill a customer. Let their billing department go back to school for now….. đŸ˜‰

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