This is the third post in the series of customer care. This one is a partly third person review. Today it’s the airlines Etihad Airways.
Quick background.
My parents flew business class on Etihad airways. One of the flights was more than 14 hours long. My mother (no she doesn’t have any medical condition that stop her from flying or eating crappy Airline food and stop having negative thoughts!!!) doesn’t eat onion or garlic in her meal. So I booked Hindu Jain vegetation meal for her.
On her 14 hour long flight she was offered a breakfast and that’s it. When she asked for more she was told nothing is available for Hindu Jain meal. She told them she can have fruits, bread, dry fruits and juice. So it was offered to her. All she was offered on a 14 hour flight was breakfast, fruits, juice, some dry fruits and bread. I believe people are served better food on shorter economy class flights. So this was the third party review. Because I don’t know how much food was served to my mother and what quantity.
But let’s review the customer care of Etihad. I dropped them a feedback on their official website and there was no reply. I assumed because there are more than million people airlines so who will take care of so many feedback. So I decided to call up the customer care. Being a global brand contacting customer care till less than 5 minutes to be connected to a representative. After telling him all the issue he said that because my mother has a special meal so and the crew carry just one meal per person. I asked him should I pack lunch for my mother and he said yes. The customer service representative forgot that my parents are flying business class and not economy. But none the less he took my compliant and seems to forward to his internal team. Not till date there is no update from them.
My rating for Etihad of
Customer Service = -/5 (i have not received the service so cant comment on this)
Customer Care = 0/5 (No Updates, zero follow ups and clueless customer care executives.)