This is post is second in the series of customer care. Today its the “Online Raddi Wala” www.Quikr.com.
Quikr has new feature where you can opt to pay for the product online and quikr will pick up the product and deliver for free.
I was looking for second hand cell phone for myself. After checking out the website and zeroing on a phone I called up the seller and agreed on a price. I paid the amount online and waited for the product to be delivered. It was almost a happy experience with till now.
After 3 days I called up the customer care for update. They said they have raised a request and someone will call me within 24-48 hours. Fast forward 3 more days and multiples call to customer care. The customer care has a very peculiar issue that the call if its not answered by a customer care executive in a minute will automatically be disconnected. you are lucky if the call gets connected at the first attempt. After umpteen tries and don’t know after how many calls to customer care, I am yet to receive a update or my money.
My rating for quikr of
Customer Service = 0/5 (I am yet to receive any service)
Customer Care = 2/5 (They remained calm and composed even through my shouting and angry rants)
For those who want to know what phone I was planning to buy checkout the link of the ad
Lets take stock of our lives. When we are kids we used to go to the shop next door, which had the ever smiling uncle to cater to all your needs. I don’t remember seeing that uncle getting angry at us. He even used to send chotu with all the items. Reminds of something? For those getting nostalgic STOP!!!. Now we have “next door online store” who do all this and more with cheaper prices.
But one thing which I think is always a hit or a miss. The customer service. I will provide my take on various customer service I received from various “next door online store”
The first one for I want to take on is www.Musafir.com . My dad is coming to bangalore and asked me to book tickets for him. I thought lets try this new website musafir. I check the site and it was not displaying the prices of the airlines I was looking for. I was bored so thought of giving them a call and letting them know. But as the luck would be I got one of the best customer care executive out there. He was courteous, patient and knowledgeable given that it was midnight (yeah it was 11:45 PM when I called in, didn’t I said I was bored?). You rarely find good customer care executive in night shift. But boy was I wrong. Musafir team helped me find the best fare and even applied a discount code for me, which is rare. This agent was with till I have done the payment and once everything was done. He even called and confirmed If I have received the ticket.
One cute thing though, when calling out phonetic names for M instead of using “Mike” they say “Musafir”
Hope musafir keeps the customer care to top notch.
Musafir Customer Care gets 5/5
Keep counting the ratings guys.
How many of you paid few bucks extra to fly kingfisher airlines to just because they are king of good times. My flight from Bangalore to mumbai was suppose to be the one of the good times flight. But it turned out to be dud.
The ordeal started even before I have reached the airport. 18 hours before i have to flu I get a call from kf’s office to notify me that my flight has been cancelled due to “technical reasons” and they have booked me on another flight. Fine by me. Now my flight depart one and half hour before.
I reach airport as per the new flight time. we are promptly boarded on the plane just to be told by the captain that there is low visibility and so the flight may be delayed. It’s fine by us but the captain forgot to tell us that the delay is of one and half hour only.
Remember it’s a kingfisher airlines so there is in flight entertainment. Hahahahaha forget it. They don’t have ear phones and the stupid me this was the day I have forgotten my pair of earphones.
Next comes the gourmet food. Masala omelette with tossed veggies. Just to find that the omelette was undercooked. That’s a great day for the good times.