This is post is second in the series of customer care. Today its the “Online Raddi Wala” www.Quikr.com.
Quikr has new feature where you can opt to pay for the product online and quikr will pick up the product and deliver for free.
I was looking for second hand cell phone for myself. After checking out the website and zeroing on a phone I called up the seller and agreed on a price. I paid the amount online and waited for the product to be delivered. It was almost a happy experience with till now.
After 3 days I called up the customer care for update. They said they have raised a request and someone will call me within 24-48 hours. Fast forward 3 more days and multiples call to customer care. The customer care has a very peculiar issue that the call if its not answered by a customer care executive in a minute will automatically be disconnected. you are lucky if the call gets connected at the first attempt. After umpteen tries and don’t know after how many calls to customer care, I am yet to receive a update or my money.
My rating for quikr of
Customer Service = 0/5 (I am yet to receive any service)
Customer Care = 2/5 (They remained calm and composed even through my shouting and angry rants)
For those who want to know what phone I was planning to buy checkout the link of the ad
Lets take stock of our lives. When we are kids we used to go to the shop next door, which had the ever smiling uncle to cater to all your needs. I don’t remember seeing that uncle getting angry at us. He even used to send chotu with all the items. Reminds of something? For those getting nostalgic STOP!!!. Now we have “next door online store” who do all this and more with cheaper prices.
But one thing which I think is always a hit or a miss. The customer service. I will provide my take on various customer service I received from various “next door online store”
The first one for I want to take on is www.Musafir.com . My dad is coming to bangalore and asked me to book tickets for him. I thought lets try this new website musafir. I check the site and it was not displaying the prices of the airlines I was looking for. I was bored so thought of giving them a call and letting them know. But as the luck would be I got one of the best customer care executive out there. He was courteous, patient and knowledgeable given that it was midnight (yeah it was 11:45 PM when I called in, didn’t I said I was bored?). You rarely find good customer care executive in night shift. But boy was I wrong. Musafir team helped me find the best fare and even applied a discount code for me, which is rare. This agent was with till I have done the payment and once everything was done. He even called and confirmed If I have received the ticket.
One cute thing though, when calling out phonetic names for M instead of using “Mike” they say “Musafir”
Hope musafir keeps the customer care to top notch.
Musafir Customer Care gets 5/5
Keep counting the ratings guys.
I have been a fool for a long time now. And still am. I have taken some wrong decisions, did wrong stuff but lived on. I do look back and think that those decisions and things that I have done have made any difference. Sometimes they have. some times it was just another moment in life which we all recall to laugh, cry, feel sad or just use them as stories for our grand children.
The mistake will always remain with you no matter how old you grow or how much you repent. They will come back to bite you in the ass. No matter in what form but it will come back. Life is like that. I knew that day will come to me but never knew it will come so soon. My hot headness, stubbornness, rudeness and thinking I am always right is the reason for this. I don’t know if I deserve this or not but the situation I am in will either leave me battered or lonely in the end.
When one knows they have dome some one wrong and can’t do anything about it. They start to find company to support their relationship. It may be either support of near an dear or solace in a bottle of alcohol. For me it was always the lonely room and myself that comforted me.
Life teaches you a lot of lessons and this was taught to me. So teaching you guys for free. Remember when life teaches you a lesson the course fee is tears, pain, regret and heartache.
Its been exactly one year and I have not updated this page. The last time it was to wish you guys a new year. Looks like this time it’s for the same reason.
Wishing you all readers a happy new year 2013. Seems like the mayan calendar had a bug and no one bothered to fix it. Jokes apart, the reason for this post is my friends. I saw my blog open on one of friend’s computer screen, and I asked why is this open? His answer I love this site, why don’t you write more? So this post goes to you.
Speaking of friends, there are different type of friends, some are casual, some fast, so best and some no string attached ( if you know what it means *wink* *wink*). I have my share of friends and its the friends which makes a person. I was blessed with friends with who I learnt some valuable lesson of life, about girl, about birds and bees ( and world thinks its the parents who have a give a talk about this)
Birds and bees remind me of two thing courtship and marriage. A quick poll how many of you hated it when your roommate, colleague, flatmate keeps of yakking all night of phone and all you can do is watch. I had my fair share of the same. sometimes it was me who hated my friends on the phone and sometimes the roles reversed.
There are different roles one plays in their life, from a supporter to an arch rival, from a lover to a enemy, from a friend to a foe, from a shoulder to cry on to a elbow jab which make you cry. But one role is played by all of us and that is of a peer.
Peers lead to something called peer pressure. For those who don’t know what this thing is let me given you some hint. It is because of this you bought that new phone/iPod/ Car/ Home or you went to that play/ outing/ joint/ disco/ bar because all your friends are doing and you don’t want to stay behind in the rat race.
I am running a rat race of my self, in fact there are two of them. One is to earn more, and other is get my brother married so that I can also get married because all the cool guys are doing it.
First of all happy new year to all of you. I know I am late but what can you expect from a person who had written just 5 post in the last year.
Now coming back to the topic at hand it had got a single question but it can be used whenever you are bout to take an action. Let’s assume it’s calling ur girl friend everyday. Which reminds me I am still looking for one. And one day u two have fight. Now u are faced with the immortal question should I shouldn’t I? The above situation is purely hypothetical but there are many real life scenario where you should always ask your self should I shouldn’t I?
The said phrase is for those think twice before taking action. The kind who want to play it safe. Now for those who like to live on the edge here is new mantra for you I could and I would.
Here are the advantage of the above theory. Assuming you love someone and don’t have the courage then if you use the first theory you may have see her date and later marry someone else. But if you there are chances that you will be turned and humiliated so bad that you may not face your self.
So when it come to uncertain times first ask should I or shouldn’t I if you don’t get a answer go and ask some one else.